cosplaying.app
디지털 크레딧, 구독, 생성 실패, 취소, Stripe 결제 문제 처리 방식을 설명합니다. 공식 법적 문서는 영어 버전을 기준으로 합니다.
Cosplaying sells digital credits and subscriptions used to generate AI cosplay images. Credits are normally delivered after Stripe confirms successful payment. Because digital credits and subscription benefits can be used immediately, purchases are usually non-refundable once an order is successful, except where required by law or where a special reason or serious system failure applies.
One-time credit purchases are generally non-refundable after successful payment. If a serious system failure prevents delivery or reasonable use of the purchased credits, contact support@cosplaying.app with screenshots, your Stripe receipt email, purchase date, plan name, amount, and any other evidence.
Once credits are used to request a generation, the used portion is non-refundable unless the generation failed because of a Cosplaying technical issue and the credits were not automatically restored.
Silver Tier and Gold Tier subscriptions renew monthly until canceled. To stop future renewals, contact support@cosplayin.app before the next billing date. Cancellation stops future renewals and access to future monthly credit grants, but it does not automatically refund the current billing period.
Subscription payments are usually non-refundable once the order or renewal succeeds, except where required by law or where a special reason or serious system failure applies. If you believe a refund is necessary, contact support@cosplaying.app with screenshots, your Stripe receipt email, purchase date, plan name, amount, and any other evidence. We normally reply within 5 business days.
If a generation fails or times out because of a service error, Cosplaying may automatically return the consumed credits to your account. A credit restoration is not the same as a cash refund.
If repeated technical failures prevent reasonable use of a paid purchase, contact support@cosplaying.app with your account email, order date, plan name, and a description of the issue.
Refunds are generally not available for used credits, completed generations, dissatisfaction with an artistic result that was successfully delivered, failure to read plan details, expired credits, NSFW or adult-content requests, account suspension caused by policy violations, or requests made after a reasonable review period unless applicable law requires otherwise.
We do not refund third-party fees, currency conversion differences, bank charges, or taxes except where Stripe, payment networks, tax rules, or applicable law require us to do so.
Nothing in this Policy limits non-waivable consumer rights. Where you have a statutory right to cancel a digital content purchase, we will honor it. Where legally permitted, by purchasing digital credits or starting generation immediately, you request immediate digital delivery and acknowledge that cancellation rights may be reduced or lost once digital performance begins.
If you believe a refund is necessary because of a special reason or serious system failure, email support@cosplaying.app. Include your account email, Stripe receipt email, purchase date, plan name, amount, screenshots, evidence, and reason for the request. We may ask for additional information to verify the account and payment, and we normally reply within 5 business days.
Approved refunds are submitted through Stripe to the original payment method where possible. Bank and card processing times vary by payment method, card network, issuer, country, and Stripe status.
Refund questions can be sent to support@cosplaying.app. To cancel automatic renewal, contact support@cosplayin.app before the next billing date.
